Cancellation/Refund Policy
for Onlinesyndrome
At Onlinesyndrome, we are committed to providing our customers with high-quality digital products and services. However, we understand that there may be instances where you may wish to cancel your purchase or request a refund.
Please note that we do not offer refunds for any of our digital products or services, including but not limited to courses, consulting services, and coaching programs. This is because we are dealing with digital products and services that are delivered immediately upon purchase and cannot be returned. We are providing our time and expertise to you.
Who are Eligible For Refunds
- Product Incomplete Delivery Like In-complete information, not able to access the digital product etc
- if the customer has opt for services from our company if underperformed as per the on-boarding email they can ask for a efund
- Please note that till date we have only 1% chance of refund because all of our product and services are digital that why its difficult to issue a refund
Refund Eligibility, Timeframes, & Return/Replace Request Process
Service Cancellation Refund:
- If the digital marketing services have not started, clients can cancel their order and request a refund.
- Refunds for service cancellations are processed within 4-5 business days.
Digital Product Refund Eligibility:
- For digital products such as courses, if the delivery is not completed within 24 hours, customers are eligible for a refund.
- Customers must request the refund by emailing support@onlinesyndrome.com.
Refund Processing Time:
- Once a refund request is approved, the refund process takes 4-5 business days.
Requesting a Refund:
- To request a refund, clients must send an email to support@onlinesyndrome.com with the details of their order and reason for cancellation or refund.
Return/Replace Process:
- For any issues with digital products, such as incomplete delivery, clients should contact support@onlinesyndrome.com to initiate the return or replacement process. The support team will guide them through the necessary steps.
Non-refundable/Non-Cancellable Terms
Non-Refundable Services:
- All digital marketing services provided by our company are non-refundable and non-cancellable once the order has been placed and confirmed.
Digital Product Refund Eligibility:
- Digital products, such as courses, are also non-refundable once delivered. If the delivery is not completed within 24 hours, customers may be eligible for a refund.
- Customers must request the refund by emailing support@onlinesyndrome.com within 24 hours of purchase.
Refund Processing Time:
- If a refund is approved due to non-delivery of digital products within 24 hours, the refund process takes 4-5 business days.
Requesting a Refund for Non-Delivered Products:
- To request a refund for non-delivered digital products, clients must send an email to support@onlinesyndrome.com with the details of their order and reason for the refund request.
Return/Replace Process for Digital Products:
- For any issues with digital products, such as incomplete delivery, clients should contact support@onlinesyndrome.com to initiate the return or replacement process. The support team will provide guidance on the necessary steps.
Cancellation Procedures, Fees And Requirements.
Non-Cancellable Services:
- Once confirmed, digital marketing services are non-cancellable. Clients are encouraged to review all details before placing an order to avoid any misunderstandings.
Cancellation Requests:
- Although our services are non-cancellable, clients can still submit a cancellation request for review. Such requests must be sent to support@onlinesyndrome.com with detailed reasons for the cancellation.
Evaluation of Cancellation Requests:
- Each cancellation request will be evaluated on a case-by-case basis. Approval of such requests is at the sole discretion of our management team.
Cancellation Fees:
- If a cancellation request is exceptionally approved, a cancellation fee may be applied to cover any administrative or service preparation costs incurred. The exact fee will be communicated to the client upon approval of the request.
Required Information for Cancellation Requests:
- Clients must provide their order details, reason for cancellation, and any supporting documentation when submitting a cancellation request. This ensures a thorough review process by our support team.
If you have any issues with a product or service that you have purchased from us, please get in touch with us at support@onlinesyndrome.com and we will do our best to resolve the issue to your satisfaction.
We reserve the right to change this Cancellation/Refund Policy at any time, and any changes will be effective upon posting. We encourage you to review this Cancellation/Refund Policy periodically for updates. Your continued use of the Site or Services after any such changes constitutes your acceptance of the new Cancellation/Refund Policy.
