Shipping And Delivery Policy
for Onlinesyndrome
Shipping Policy for Digital Courses
1. Delivery Format
Our courses are 100% digital and are delivered electronically — no physical product will be shipped. Once your payment is successfully processed, you will receive instant access to your course materials via the email address provided during checkout or through your registered account on our platform.
2. Access Timeline
Instant Access: Most users gain access immediately after completing the purchase.
Email Confirmation: You will receive an email containing login details or a direct access link within 5–10 minutes of your purchase.
If you don’t see the email, please check your Spam or Promotions folder before contacting support.
3. Failed or Delayed Delivery
If you experience any delay or issue in accessing your course:
Please contact our support team at support@onlinesyndrome.com with your order number and email ID.
We will ensure access is provided within 24 hours of purchase confirmation.
4. System Requirements
To access your course, you will need:
A stable internet connection.
A device capable of video playback (desktop, laptop, tablet, or smartphone).
A modern web browser (Chrome, Safari, or Firefox recommended).
5. Non-Delivery Circumstances
In rare cases where payment is received but access is not granted due to technical errors, we will resolve the issue promptly. Refunds or manual reactivation will be handled on a case-by-case basis in accordance with our Refund Policy.
6. Contact Information
For all delivery or access-related issues, please reach out to:
📧 Email: support@onlinesyndrome.com
⏱ Response Time: Within 24–48 business hours
